Privacy policy

Last updated: 25/11/2025

‍1. Introduction
This Privacy Policy explains how PVF Scaffolding ("we", "our", or "us") collects, uses, and protects information when you visit this informational mini‑website for homeowners ("the Site"). By using the Site, you agree to the terms in this Privacy Policy.

2. Information We Collect
We do not intentionally collect personal data unless you provide it voluntarily. However, standard technical data may be collected automatically, such as:
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- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies (if enabled)

This information is used only for site performance and improvement.

3. Cookies
The Site uses cookies to support functionality and analytics. These include:
- Google Analytics cookies for understanding how visitors use the Site
- Zendesk Live Chat cookies for enabling real‑time chat supportThese cookies may track anonymous usage data such as pages viewed, interaction patterns, and session information. You may disable cookies in your browser settings.

4. How We Use Information
Any collected information is used to:
- Improve website functionality
- Resolve technical issues
- Analyse site usage patterns

We do not sell or share your information for marketing.

5. Third‑Party Services
The Site uses the following third‑party services:
- Google Analytics

We use Google Analytics to collect anonymised information about website usage, such as:
- Pages visited
- Time spent on pages
- Browser and device data
- General location (broad region only)

Google may store this data on servers outside the UK/EU. Their data handling is governed by the Google Privacy Policy.

Zendesk Live Chat
We use Zendesk to provide live chat support. When using the live chat feature, Zendesk may collect:
- Your chat messages
- The name or email you choose to enter (if you provide them)
- Technical data such as IP address and browser details

Zendesk processes this data according to the Zendesk Privacy Policy.We do not sell or share your information for marketing purposes.

6. Data Security
We use reasonable measures to protect information, but no online method is completely secure.

7. Your Rights
Depending on your region, you may have rights to access, correct, or delete your information. As we collect minimal data, most requests will confirm that no personal information is held.

8. External Links
The Site may link to external websites, including the main PVF Scaffolding site. We are not responsible for the privacy practices of external sites.

9. Updates
We may update this Privacy Policy from time to time. Updated versions will appear on this page.

10. Contact Us
For questions regarding this Privacy Policy.
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PVF Scaffolding
Email: info@pvfscaffolding.co.uk